Ticket FAQs

All Studio Series performances are held in our Studio Theatre, located on the third floor of Richmond Ballet’s building at 407 East Canal Street. We also perform at the Carpenter Theatre at Dominion Energy Center, located at 600 E. Grace Street.

• At the Studio Theatre, will call is located at the Richmond Ballet Box Office on the first floor.
• At the Dominion Energy Center, will call is located in the kiosk under the marquee at the corner of 6th Street & Grace Street.

Please call the Richmond Ballet Box Office at 804.344.0906 x224 if you have lost your tickets.

All tickets are non-refundable.

If you can no longer attend the original performance date for which you purchased your tickets, please call the Richmond Ballet Box Office up to 24 hours before the performance at 804.344.0906 x224 and we will exchange your tickets to another day/time within the same production at the cost of $5.00 per ticket.* Please know that you may also incur additional costs if you move to a higher priced seating section. All seats are subject to availability.

*The $5.00 per ticket exchange fee is waived for all Season Ticket holders.

Richmond Ballet does not offer separate pricing for children. Each guest age 2 and up must have a ticket.

Yes, there is accessible seating available at both the Studio Theatre and the Carpenter Theatre. Accessible seats may be purchased online at etix.com or by calling the Richmond Ballet Box Office at 804.344.0906 x224.

Business casual is the common attire worn to a performance; however, there is no actual dress code. Please feel free to wear whatever is comfortable for you.

• At the Studio Theatre the 3rd floor lobby opens 1 hour prior to the start of all performances. Seating begins 30 minutes prior to the start of all performances.

• At the Dominion Energy Center lobby doors open 1 hour before the start of the performance. Seating begins 30 minutes prior to the start of all performances.

For Studio Theatre performances, tickets can be purchased online at ETIX, by phone at 804.344.0906 x224, or in person at the Richmond Ballet Box Office, 407 E. Canal Street.

For Dominion Energy Center performances, tickets can also be purchased at the Altria Theater Box Office, 6 N. Laurel Street, and Dominion Energy Center Box Office, 600 E. Grace Street.

AUTHORIZED TICKET SELLERS

Richmond Ballet is not responsible for tickets purchased anywhere other than online at ETIX or richmondballet.com; via phone at 804.344.0906 x224 or 1.800.514.3849; or in person at the Richmond Ballet Box Office, Altria Theater Box Office, or Dominion Energy Center’s Carpenter Theatre Box Office. The Ballet will not honor, exchange, or refund counterfeit, duplicate, or invalid tickets.